Terms and Conditions

Quotes

Quotes are valid for 30 days barring errors. Prices are subject to availability of timber

Terms of Payment

To action an order 50% deposit is required and the balance required in full prior to dispatch ex factory

Returns Policy

Please choose carefully. All sales are final.

Floor stock

All floor stock sales are final. It is the buyer’s responsibility to inspect goods thoroughly before purchase

Lead Times

We will provide you with an estimated date upon placement of your order. Delays do not constitute a breach of contract and WRW & Co is not liable or responsible for any disruptions or costs incurred

Custom Orders

Modifications outside our standards may be possible. These requests must be made in writing and additional costs and lead times may apply if approved.

Timber

A natural feature of solid timber is the varying colours, grains and textures. Splits and cracks may develop as it responds to the environment and these are not to be considered a fault or flaw and will not compromise the construction of any furniture we make.

Cancellation of orders by Seller

We reserve the right to cancel any order at any time in which case all funds paid by Purchaser will be returned.

Delivery

WRW & Co only uses and authorises employees of a nominated delivery company to carry out deliveries and accepts no responsibility for damage or injury caused to any unauthorised person

Customers are responsible for checking that all goods have free and easy access to their intended destination. Additional costs apply for difficult access. An inspection service at an additional fee may be arranged. Purchaser must inspect and note any damages on the delivery docket upon delivery and advise our store within 24 hours.

Storage

If the Purchaser requests that an order be held or delayed this shall incur a weekly fee of 1% of the total value of the goods or $100 whichever is greater.